Terms and Conditions

STELLA LIMOSwill strictly enforce State and Federal Laws and will maintain a zero-tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal (21) drinking age. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities without the chauffeurs’ knowledge, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore, no person will bring contraband aboard vehicles that are owned or operated by STELLA LIMOS. STELLA LIMOS will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. STELLA LIMOS will not be responsible for any belongings left while the client is in or out of the vehicle. The purchaser on the front of this contract is responsible for his or her guests. 

AT THE CHAUFFEUR’S DESCRETION, THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL THE CHARGES THAT MAY INCUR.
1 - $20.00 per broken glassware
2 - $700.00 per damaged seat, $500.00 per damaged carpet, $750.00 per damaged mirror.
3 - $150.00 minimum for extensive cleanup (spills, etc.) $50.00 for a gum in the carpet clean up.
4 - $250.00 shampoo and disinfecting (due to sickness interior). $150.00 detailing and wax (due to sickness exterior).
5 - $500.00 minimum for each burn hole, rip or tear to upholstery.
6 - $500.00 minimum for each act of vandalism.
7 - $2,000.00 opening a Car Door into another Vehicle or Stationary Object.
8 – Triple charges of above listed amounts for all removed/stolen items from vehicle.
9 – Downtime subject to loss of revenue, per each hour lost as stated in contract STELLA LIMOS recommends that all and any personal valuables be removed from the vehicle when unattended. We will not be held responsible for any lost, stolen, or damaged articles. 

Any open balance is due one day before the event. The customer agrees to have STELLA LIMOS obtain an authorization for the above credit card and amount, for the event stated above. The customer authorizes the immediate deposit AND the final payment. State that he/she is the authorized purchaser for this charter contract. The authorized cardholder for the provided credit card, responsible and liable for the payment of the total amount, per cash or credit card. NO PERSONAL OR BUSINESS CHECKS WILL BE ACCEPTED. The open balance must be paid in full one day before the event date. If the balance is not paid in full one day before the event, the contract MAY be canceled for NON-PAYMENT and will keep all the money that has already been paid (no refunds). 

STELLA LIMOS reserves the right to terminate this or any other contract for noncompliance with the above requests, especially if renters do not follow chauffeurs’ requests to obey the rules in this contract. No smoking is allowed in our vehicles. Any deposits paid (cash or credit cart authorization) will be non-refundable for any reason, if any cancellation occurs from renter’s side. Deposits are charged on the credit card that you provided with this contract or paid by cash. The purchaser authorizes STELLA LIMOS to charge any additional charges after services have been rendered to the purchaser’s credit card for supplemental charges. STELLA LIMOS rates are billed, including applicable fees and a 20% service charge (tip not included). Service charge includes fuel surcharges, limo supplies, limo clean ups, state regulatory fees, carrier cost and other miscellaneous fees. Service Charge is not a TIP/Gratuity. If you decide to provide an additional gratuity it is at your sole discretion and is in addition to the total price. There is no full or partial refund for the 20% service fee by providing cash to the Chauffeur.

As with all contracts, the rental contract between the mentioned person as the renter and STELLA LIMOS is made with the information and the terms given to us. All the information given from renter is binding and cannot be changed without STELLA LIMOS acceptance. If the contract is cancelled after it has been signed, STELLA LIMOS is still authorized to collect the remaining balance in full, unless the limousine is re-hired again on the cancelled date for the same or higher amount. The credit card holder gives authorization to use the credit card information over the fax or internet in combination with the signed contract. 

STELLA LIMOS cannot guarantee the availability of overtime. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. If the purchaser wants to change the time of the itinerary, they may do so only if STELLA LIMOS can accommodate other clients that may have booked with STELLA LIMOS prior to, or after, the said time. Overtime is charged in 1-hour increments and must be paid before the overtime begins. The purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking etc. If the customer fails to show at a designated pickup location (NO SHOW), he/she is responsible for the full payment. On all reservations you will be considered a no-show at 60 minutes past your scheduled pickup time. If you have not met your chauffeur or contacted us via telephone, you will be charged in full for the reservation. 

STELLA LIMOS is not responsible for items that are left in the vehicle, lost, stolen or damaged. STELLA LIMOS reserves the right to charge a delivery fee for returning lost items if found. STELLA LIMOS Chauffeur will assist with luggage at client’s request but assume no liability. 

Once the contract is signed, it cannot be cancelled. If you decide not to use our services, all deposits are forfeited. Cancellations made within 1 month prior to service date will not be responsible for the remaining balance – you just forfeit the deposit. Any contracts cancelled within less than 1 month prior to the service date will be responsible for the full amount of the balance due. I am satisfied with the terms and conditions above and fully understand and agree. If for any reason I am not fully satisfied with the service I receive, I have 12 hours after the completion of the job to file a complaint in writing. The purchaser will be contacted within a week of the complaint to settle the matter. If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control. Including weather, accidents, storm, and any other acts of God. Including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closure etc.., we will use our best efforts to notify the customer of these conditions and resulting delays or changes. STELLA LIMOS reserves the right to terminate any reservation without refund if the operator or the Dispatcher on duty feel that the Renter and/or Party of the Renter is putting the operator or the mode of transportation or the Renter and/or Party of the Renter in danger of injury. Or if the renter and/or Party of the Renter are in possession of any illegal material and/or substances, this service will be cancelled without refund. This is without exception, in case of non-payment or any disputes of charges. I Agree and fully authorize the charges to be put on my credit card provided above. If the card is declined STELLA LIMOS has every right to sue me in court.